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Returns Policy

Thank you for supporting my work! I want you to be completely satisfied with your purchase. However, if you are not, I am here to help.

1. Return Window
You have 30 calendar days from the date your order was placed to request a return. Please note that this is based on the purchase date, not the date you received the item.

2. Eligibility for Returns
To be eligible for a return, the following criteria must be met:

  • Books: Must be in their original, unread condition. This means no spine creasing, dog-eared pages, writing, or damage to the cover.
  • Merchandise: Must be unused, unwashed, and in the same condition you received it. It must also be in its original packaging.

Non-Returnable Items:

  • Digital Products: E-books, digital downloads, and print-on-demand items (if explicitly marked as such) are not eligible for a refund.
  • Personalized/Signed Books: Any books that have been personalized with a dedicated inscription or signature at your request are non-returnable.
  • Final Sale Items: Any items marked as “Final Sale” cannot be returned.

3. Return Process
If you need to return an item, please follow these steps:

  1. Email Me: Contact me at info@alexjameseccleston.com with your order number and the reason for the return.
  2. Wait for Confirmation: I will review your request and send you instructions on where to send your item.
  3. Ship the Item: You are responsible for the cost of shipping the item back. I strongly recommend using a trackable shipping service or purchasing shipping insurance. I cannot guarantee that I will receive your returned item.

4. Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item and the status of your refund.

  • Approval: If your return is approved, I will process the refund to your original method of payment.
  • Timeframe: You should receive the credit within a certain number of days, depending on your card issuer’s policies (usually 5-10 business days).
  • Shipping Costs: Please note that original shipping costs are non-refundable.

5. Damaged or Defective Items
If you received a damaged or defective item, please email me at info@alexjameseccleston.com immediately with your order number and a photo of the item’s condition. I will work with you to arrange a replacement or full refund.

6. Contact
If you have any questions about this policy, please feel free to reach out to me via the Contact Page on the website or email me at info@alexjameseccleston.com.